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| | Better B2B Selling | | | by: Maryanne Q. Hancock, Roland H. John and Philip J. Wojcik source: The McKinsey Quarterly |
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| | Organizing for CRM | | | by: Anupam Agarwal, David P. Harding and Jeffrey R. Schumacher source: The McKinsey Quarterly |
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| | Fast-Food Fight | | | by: John R. McPherson, Adrian V. Mitchell, and Mark R. Mitten source: The McKinsey Quarterly |
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| | CRM in the Air | | | by: Urs Binggeli, Sanjay Gupta, and Carlos de Pommes source: The McKinsey Quarterly |
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| | Marketing in 3-D | | | by: David Court, Thomas D. French, Tim I. McGuire, and Michael Partington source: The McKinsey Quarterly |
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