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AMA St. Louis Chapter

The Role of Social Media in Hearing the Voice of the Consumer

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Published 6/29/2009


Author: Lon Zimmerman

Lon Zimmerman is President of Zimmerman Marketing Research and Programming Chair-Roundtables of the AMA St. Louis Chapter​.

Summary

AMA St. Louis
Social Media is everywhere. It is a network of thousands upon thousands of consumers who may be talking about your brand or product. What are they saying? How do use utilize it?
 
In this white paper, part of a roundtable series produced by the AMA St. Louis Chapter, local marketing executives discussed how they utilize the new social media to hear the voice of the consumer.

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