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Aberdeen Group 

Predict to Prevail: Forecasting and Planning Service Demand in Challenging Times 

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Published 12/31/2008 

Author: Jack McAvoy 

Summary

In an unstable economy, within a sector characterized by erratic demand, and under a constant mandate to control costs, service organizations must be able to forecast future work and plan when resources (people and parts) will be needed. Aberdeen surveyed 200 service organizations in December 2008 to determine how Forecasting and Planning (F&P) strategies, processes, and technologies affect operational excellence and customer satisfaction. Leading firms, those that prudently forecast and plan for upcoming demand as well as unify their corporate-wide F&P activities, report lower service costs, improved workforce utilization, and better inventory performance than their competitors.

© 2008 Aberdeen Group
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Aberdeen Group

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