Recession Battle Plan for Field Service
Published 2/28/2009
Author: Jack McAvoy
Summary
For six straight quarters, corporate profits have fallen in the US. A recession also grips Europe and Japan, where it is expected to linger for at least another year. And economic woes are expected to reach much of the rest of the world through the course of 2009 and 2010. Reflecting these macroeconomic events, nearly 75% of attendees at the October 2008 Aberdeen Chief Service Officer (CSO) summit indicated a decline in their respective company's new product sales--and indicated having a dire need to increase revenue from their service operations.
Supplementing this finding, Aberdeen research on the topic of Forecasting and Planning, conducted in December 2008, revealed that, to weather the storm, 75% of service executives around the world are placing more scrutiny on their purchasing initiatives, and are seeking a clear understanding of value before procuring technology to support their service operations. In the face of a down-turning economy, it is clear that the function of service is becoming increasingly important to corporate earnings. The question is, however, do service organizations have the technologies in place to meet increased demand, control costs, and deliver high-quality service--and, thereby, contribute to the bottom line?
© 2009 Aberdeen Group
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Aberdeen Group
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