Top-Ranked Companies Talk Customer Service 101
Published 10/13/2011
Author: Christine Birkner
Author Biography
Christine Birkner is a staff writer for
Marketing News. She can be reached at
cbirkner@ama.org.
Summary
Execs from customer satisfaction stalwarts Charles Schwab, Fox, Southwest, UPS and Wikipedia share tips on how to meet—and exceed—your customers’ needs.
Please register or login to view this article
Noriaki Tateishi wrote:
Posted on : 11/10/2011