Better Branding Beyond Advertising
Published 1/15/2008
Author: Deb Rapacz, Martin Reilly and Don Schultz
Summary
For many major brands, 50% of their biggest buyers will not be in that group next year. Why don’t these people stick at a better rate, despite a multitude of marketing activities? Moreover, what do customers really want, beyond primary brand arousal? The answer is simpler than you might think: Your customers are seeking more brand validation to help them feel fully comfortable in their brand choice. If you understand this and do it well, they will not stray.Please register or login to view this article