●Address: is the Web address or URL. You can access an address by clicking it.

●Bookmark: To access a page conveniently, either bookmark it by creating a folder under your bookmarks or store it in you’re My Marketing Kit by clicking on the + at the top of each results page.

●Boolean Search: A keyword search that uses Boolean Operators for obtaining a precise definition of a query.

●Browser: A program used to connect to sites on the World Wide Web; more generally, a program that accesses information on the Internet. Examples of WWW browsers are Netscape Navigator, Microsoft Explorer, Safari and Firefox.

●Default: The operating mode when no other is specified.

●False Drops: Documents that are retrieved but are not relevant to the user's interest.

●Full-Text Indexing: An indexing method where every word in the Web page is put into the database with the exception of prepositions, conjunctions, etc.

●Hits: Documents or references to documents that are returned in response to a query, also called matches or matching queries.

●Home and Help Pages: Visit these Web pages for the search tools that you use most to remain current.  The Knowledge Base also contains help and other useful information.

●Hypertext Link: A highlighted word or image [shown in color] on a Web page that when clicked connects or links to another location with related information.

●Keyword Search: A search that utilizes terms that define the user's interest.

●Link: A hypertext link.

●Location Box: A designated place within a browser for an address [URL] . It is the starting point for accessing a Web site.

●Multi-Engine Search: A search that uses several search engines in parallel to provide a single response to a query.

●Operator: A rule or specific instruction on an aspect of composing a query used to define the information sought.

●Phrase Search: One that states the words exactly as they are to be searched.

●Query: A search request. A combination of words and symbols that define the information that the user is seeking.

●Ranking: A means of listing hits in the order of their relevancy. It is usually determined by how well the reference matches the query and by the number of occurrences of the term in the document being searched

●Relevance Ranking: The usefulness of a search result.  Each search engine has its own way of assigning relevance. Higher relevance is normally given to query terms in the title and first few words in the document.

●Robot: The software for adding or updating databases by scanning documents via a network of links. [A robot is also known as a spider, crawler and indexer].

●Search Box: The place within a search engine's home page to enter a query.

●Search Engine: A computer program that locates information through the use of keywords.

●Site: A location on the Internet. Also called a Web site, it is identified by its URL.

●Stemming: The use of a stem [i.e. root] of a word to search words that are derived from it. For example, "advertisement" would retrieve information on advertisement, advertisements, advertising.

●Term: A single word or combination of words used in a query.

●Uniform Resource Locator [URL]: Uniform Resource Locator is a unique address on the World Wide Web.

●Web Server: A computer program that accepts requests for information, processes the requests, and provides files accordingly.

●Web Site: A specific address or URL in a computer network.