| Michael D. Hartline (Ph.D., University of Memphis) is the Charles A. Bruning Associate Professor of Business Administration and Chair, Department of Marketing in the College of Business at Florida State University. His research interests include the management of customer-contact service employees, service productivity, corporate affairs, and marketing strategy. Dr. Hartline’s research appears in journals such as the Journal of Marketing, Journal of Service Research, Journal of Business Research, and other leading journals. |