Sybil F. Stershic is a marketing and organizational advisor with extensive experience helping service providers strengthen employee and customer relationships. A respected thought leader on engaging employees through internal marketing, she is the author of Share of Mind, Share of Heart – Marketing Tools of Engagement for Nonprofits (2012), Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care (2007), and the Quality Service Marketing blog.
Sybil graduated with highest honors from Lehigh University and began her career in bank marketing. (The banks she worked for merged into oblivion.) She founded Quality Service Marketing in 1988 specializing in internal marketing & communications and customer/mission-focused staff development and marketing planning. Her clients span a variety of service industries that include advertising, communications, financial services, food service, government, healthcare, higher education, professional associations, and social service organizations. She also teaches marketing workshops nationwide to corporate and nonprofit professionals.
Active in leadership and professional development, Sybil is a former Chairman of the American Marketing Association (AMA). In addition to her continued involvement with AMA, she serves on the Advisory Council of the Global Facilitators Serving Communities and is a member of BoardSource and the International Association of Facilitators.
Marketing 101 Boot Camp
Nonprofit Marketing Boot Camp