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Health Care Marketing: San Francisco 

San Francisco Marriott Marquis  55 Fourth Street 
San Francisco , CA  94103 
2/6/2012 8:00 AM  - 2/7/2012 5:00 PM 

Details Schedule Registration Travel Exhibitors

Listen to a sneak peek podcast by Instructor Rhoda Weiss, founding president of American Hospital Association Society for Healthcare Strategy & Marketing Development. She is also the editor of AMA's Marketing Health Services magazine.

View the Health Care Marketing Event Brochure

Joining Rhoda during the two-day session will be well known guest speakers in health care marketing and communications including;

Karen Albritton, President, Capstrat, a leading communications firm that’s created ground-breaking marketing for health plans, hospitals, health systems and more

Vince Golla, Director of Digital Media and Syndication, Kaiser Permanente

Linda MacCracken, Vice President for Product Management, Healthcare & Science for Thomson Reuters and author of Market-Driven Strategy: An Executive Guide to Health Care’s Integrated Environment

Susan Solomon, author of Building Powerful Health Care Brands, Vice President of Marketing for St. Joseph Health System

Janet Venturino, Vice President of Marketing Communications, Kaiser Permanente

Health care marketing is undergoing dramatic reinvention and change, due to emerging trends, reform uncertainties, emergence of social marketing and renewed focus on quality, outcome and prevention. Executives are demanding higher impact and bigger returns from marketing investments; and marketing professionals are more closely aligning their efforts with strategic objectives, customer experience and integration of communications across multiple platforms and channels. This dynamic and highly practical seminar offers proven and cutting-edge approaches to proactive health care marketing with specific action steps, strategies, techniques and tactics to move markets and increase visibility, awareness, understanding, market share and profitability.

You Will Learn

To understand and seize opportunities resulting from reform,
medical advances, demands for quality and outcomes, health
conscious consumers, social media and more

Steps to develop and implement more refined, targeted and
leaner marketing plans that deliver results

Insights into consumer needs, behaviors and successful
targeting tactics by age, culture, ethnicity, health status

Techniques to engage physicians, employees and other
stakeholders as partners, referrers and marketing ambassadors
to advance your message and influence conversations and
communities

Successful best practices and case studies that use
multitudes of mediums across many platforms to maximize
their messages

Low- to no-cost tactics to target and grow market share that
delivers value, expands relationships, are easy to implement
and closely aligned with strategic initiatives

Latest in branding, brand equity, buzz and creative content
creation that captures the imagination, moves markets,
positions and differentiates from competitors

Fresh, innovative approaches to marketing, research, social
media, innovative messaging, profitable partnerships and
community building to influence the conversation, build
enthusiasm, generate word-of-mouth and achieve market
saturation and success

Who Should Attend
This session is a must for anyone interested in learning compelling, practical, innovative and robust approaches to health care marketing, strategy, research, planning, stakeholder relations, communications, branding, best practices and other elements of marketing during an era that promises dramatic changes and challenges in how we practice marketing.

Cancellation Policy
Cancellations received 4 weeks prior to the event will receive a refund of fees minus $150 cancellation fee. Cancellations received within 4 weeks of the event will receive a refund of fees minus $300. There will be no cancellations on or after the start date of the training.

About the Instructor
Rhoda Weiss

Guest Speaker(s)

Karen Albritton, President, Capstrat, a leading communications firm that’s created ground-breaking marketing for health plans, hospitals, health systems and more, including a campaign that’s helped prevent thousands of teens from using tobacco and one of the most provocative, disarming communications strategies, the Let’s Talk Cost “scape-goat” campaign, which combines humor and complete transparency to address the complex, polarizing issue of medical costs.

Linda MacCracken, Vice President for Product Management, Healthcare & Science for Thomson Reuters and author of Market-Driven Strategy: An Executive Guide to Health Care’s Integrated Environment, is a sought-after speaker and innovator in health care strategy, marketing, CRM, generational targeting and using multi-channel marketing to drive revenue gains. She also teaches marketing to physician executives at Harvard University School of Public Health. 

Susan Solomon, author of Building Powerful Health Care Brands, is Vice President of Marketing for St. Joseph Health System, with 14 hospitals in California, Texas and New Mexico. During her career she helped pioneer many digital marketing “firsts” for health care organizations and is a national speaker and author on social media and health care marketing. A Fulbright Scholar and award-winning professional, she has taught marketing at California universities.

Joining Rhoda during the two-day session will be well known guest speakers in health care marketing and communications.

DAY ONE
8:00 – 8:30 a.m. Continental Breakfast
8:30 a.m. – 5:00 p.m. Program (includes Lunch, Morning and Afternoon Break)

Redefining, Reinventing Health Care Marketing

  • Succeeding in an Evolving Health Care Marketplace
  • Capitalizing on the Journey through Change
  • Recognizing Marketing Myths and Realities
  • Reevaluating Roles, Responsibilities and Skills Required

Developing, Implementing Marketing Plans That Deliver Results

  • Creating Marketing Plans that Engage Stakeholders, Demand Action
  • Adopting Targeted, Cost-Effective Market Research Techniques
  • Identifying Strengths, Seizing Opportunities, Overcoming Barriers
  • Aligning Strategy, Patient Experiences, Integrated Communications

Segmenting Audiences for Micro-Marketing

  • Expanding Reach to Larger Targeted Audiences
  • Reaching Targets by Age, Culture, Ethnicity, Health Status
  • Understanding Cross-Cultural Needs, Nuances and Mores
  • Adopting Proven Practices in Multi-Cultural Marketing

Building Strong Brands, Increasing Awareness

  • Understanding how Strong Brands, Identities Move Markets
  • Making Names Work with Every Communications Vehicle
  • Ensuring Brands Reflect Value Proposition, Truth behind the Image
  • Engraving Brands on Customer Consciousness

Marketing Health Care Organizations: Best Practices, Case Studies

  • Capitalizing on Major Referrers, Stakeholders and Influencers
  • Learning Best Practices for Providers, Hospitals, Physicians, Outpatient
  • Advancing Marketing and Communications to and for Health Plans
  • Sharing Successes in Cardiac, Women’s, Cancer, ER, Ortho, Pediatrics and more
  • Adopting Marketing from Senior Services, Mental Health, Home Care, Hospice

Reaching Other Key Influencers

  • Rallying Influencers
  • Tapping Board Members, Volunteers, Vendors, Supporters
  • Integrating into the Employer Network
  • Identifying Unusual Health/Non-Health Related Referral Sources
  • Enlarging Community Connections, Funding

Integrating Marketing Communications

  • Cutting through Clutter of Media Proliferation
  • Identifying Best Channels, Tools, Techniques for Messaging
  • Maximizing and Multiplying Messages across Multiplying Channels
  • Revolutionizing Advertising, Outdoor, Direct Marketing
  • Aligning Strategy, Marketing, Public Relations, Sales, Outreach

DAY TWO

8:00 – 8:30 a.m. Continental Breakfast
8:30 a.m. – 5:00 p.m. Program (includes Lunch, Morning and Afternoon Break)

Pursuing Perfect Customer Service

  • Improving Patient Satisfaction at Every Touch Point
  • Linking Patient Experiences to Marketing Activities
  • Advancing “Why-Didn’t-I-Think-of-That,” “aha” Moments
  • Taking Advantage of Care Before, During, After and Long-After

Navigating Social Media to Inform, Connect, Engage, Empower

  • Improving Website, Mobile, Facebook, LinkedIn, Twitter, YouTube, Blogs
  • Adopting Best Practices in Social Media
  • Evaluating Individual Social Media Channels
  • Overcoming Resistant to Social Marketing

Influencing Participation, Conversation and Community

  • Deploying Word-of-Mouth, Guerilla Marketing
  • Creating Memorable Experiences
  • Engaging Audiences to Spread Messages, Influence Health Decisions
  • Empowering People to Integrate Wellness in Their Daily Lives
  • Reaching People When, Where and How They Wish to Receive Messages

Escalating Public Relations Strategies and Tactics

  • Positioning Public Relations for Organizational Success
  • Expanding Community Outreach
  • Reaching Traditional and Online Media, Citizen Journalists
  • Tackling Crisis Management, Communications

Assessing Structure, Strategies, Tactics, Tools, Customers

  • Selecting evaluation methods, tools for each activity
  • Assessing what, which, where, how, whether marketing worked
  • Evaluating, gaining feedback at critical touchpoints
  • Utilizing assessments to improve efforts

Where do we go From Here?

  • Reinventing Health Care and Health Care Marketing
  • Embracing and Keeping up with Change
  • Delivering Value
  • Ensuring Sustainability
  • Advancing Health, Altering Behavior
  • Becoming Indispensable, Making a Difference
Hotel Air Travel Rental Car Ground Transportation
Training Series Location
San Francisco Marriott Marquis
55 Fourth Street
San Francisco, CA 94103
Phone: 1 415.896.1600
Fax: 1 415.486.8101
Reservations: 1 800.228.9290
Hotel Website: http://www.marriott.com/hotels/travel/sfodt-san-francisco-marriott-marquis/ 

Just south of Market Street, this San Francisco, California hotel next to the Moscone Convention Center is steps away from the Yerba Buena Gardens, renowned museums and cultural attractions, world-class shopping on Union Square, and AT&T Park, home of the San Francisco Giants. Enjoy inspiring penthouse views and cocktails at The View Lounge or the finest contemporary cuisine at Mission Grille before retiring to luxuriously appointed San Francisco hotel rooms and suites. Whether in town for business or pleasure, experience San Francisco at the Marriott Marquis hotel in San Francisco, CA where you're sure to leave your heart.

Room Rates:

$229.00 Single/Double occupancy per night
(plus applicable state & local taxes, currently 15.5%, & $0.25 Commerce Tax)
Rates are available three days prior and post of the meeting dates, based on availability.
Please reserve your overnight accommodations early as there are a limited number of AMA special rates available.

Please call 1.415.896.1600 or 1.800228.9290 & reference the American Marketing Association to make reservations. The reservation cut-off date is Monday, January 16, 2012. After January 16, 2012 reservations will be accepted based on availability and at the prevailing rate.

A deposit equal to (1) one night’s stay is required to hold your reservation. Deposits are refundable if cancellations are received by 6:00 p.m. hotel time on the day of arrival and a cancellation number is obtained.

Check in time is 4:00 p.m., and check out is at 12:00 p.m. Anyone arriving earlier than 4:00 p.m. will be checked in as soon as a room(s) becomes available. Guests checking out early may be assessed an early departure fee. Upon check in, guests will be asked to verify their departure date. At that time, scheduled departure dates may be altered.   

Hotel Features, Services & Accommodations
Please visit the hotel website at http://www.marriott.com/hotels/travel/sfodt-san-francisco-marriott-marquis/ for a full list of services & features.

Area Attractions, Events and Tourism
Visit the San Francisco Convention & Visitors Bureau website at http://www.onlyinsanfrancisco.com/.

ADA
The AMA is committed to providing equal access to our meetings for all attendees. If you are an attendee with a disability and require program accommodations, please contact the AMA Meeting Services Department, and a member of our staff will ensure that appropriate access arrangements are made. If you have specific disability related needs for your hotel sleeping room, please be sure to communicate those directly to the hotel when you make your reservation. In an effort to provide the highest quality of service to all attendees, we require that details of all access requests be communicated to our office at least 14 days in advance of the beginning of the meeting.

Conference Attire 
Conference attire is business casual. Meeting rooms may be cool so you may wish to bring a sweater/jacket.