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Spring 2011 Table of Contents 

Why Advertise...and Why Not?
NewYork-Presbyterian links business strategy to its successful campaign
By David A. Feinberg

Building a Brand—One Patient at a Time
Scripps Health successfully balances brand and business
By Christine Clay

MHS Editorial Board Analysis
Is Social Media a Game Changer, or Just Something Else in Your Tool Kit?
By Rhoda Weiss, Ph.D.

Pregnancy Education Goes Mobile
Timely text messages reach out to expectant mothers
By Judy Meehan and Stacie Paxton

Care without compromise
Carolinas HealthCare System builds its internal brand
By Lee Brower

Health Care Goes Retail
Solantic looks to retail marketing models to strengthen its brand
By Karen Bowling 

Prepare for the Ambush
How sponsors can minimize attacks from competitors
By William Gombeski Jr.,Tanya Wray and Geoffrey Blair 

The Quest for Physician Engagement
Physician relationships are crucial in today's changing environment
By Rhoda Weiss, Ph.D.

Protecting the Heart of Health Care
How to make every encounter a sacred one
By Deborah Proctor